Privacy & Cookie Policy

Your privacy is important to us. It is Pure Water Window Cleaning Limited’s policy to respect your privacy regarding any information we may collect from you across our website, http://www.purewatercleaning.co.uk, and other sites we own and operate.

We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used.

You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with your desired services.

Users contacting this website do so at their own discretion. Your personal information is kept private and every effort has been made to ensure the booking and contact forms are safe and secure. Pure Water Window Cleaning website uses TLS / SSL encryption to ensure any information sent is sent safely and securely. However, we do advise users using such forms that they do so at their own risk.

With your permission, this website and its owners may use any information submitted to provide you with further information about the services or products we provide in order to assist you in answering any questions or queries you may have submitted. This may include one or multiple communications from us in order to provide the best service.

We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification. Customer data can be stored for a maximum of 5 years in order to comply with requirements around reporting and accounting, but also in order to provide customers with copies of previously completed work and financial statements if required.

You can unsubscribe from our emails / newsletters at any time. We include detailed unsubscribe instructions at the bottom of each email or newsletter that we send out. Additionally, you can email [email protected] to unsubscribe. In accordance with European Law you have the right to see what data we have collected and you have the right to request removal of this data by contacting us via email or post with a written request.

Any personal data sent to us via our online forms simply allows us to reply to you and answer any questions you may have relating to our cleaning services. Your stored data is used for scheduling work you have asked for us to complete and also for accountancy purposes. We will ask for your permission to store your data first by way of an “Opt in” box on each of our forms.

Any personal information we gather through our online forms is stored securely. We do not store financial data such as card payment details and bank account numbers as these are collected by our payment providers which use highly encrypted systems to protect this form of data, for example, GoCardless Direct Debit or any banking service we use.

We do not share any personally identifying information publicly or with third-parties, except when required to by law.

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies. Users are advised to show caution before clicking any external web links mentioned throughout this website.

Additional data using cookies may also be collected when visiting this site.

We may use Google Analytics to assess the performance of our website, as well as Webmasters Search Console and Adwords to help analyse how users use our website. For this purpose cookies are installed to optimise your experience on our website.

Cookies are small text files that are placed on your computer by websites that you visit to save and store information about how a visitor interacts with the website. These help us to understand which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. You can find out more about Google’s cookies on their privacy policy: http://www.google.com/intl/en/policies/privacy/. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

If you prefer to turn off cookies, you can do so by following the instructions on this page. http://www.wikihow.com/Disable-Cookies.

Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information.

Any changes to our privacy policy will be available here so please check this page from time to time to stay up to date with our current privacy policy. If you have any questions about how we handle user data and personal information, please feel free to contact us.

This policy is effective as of 1 February 2021.