Velux window cleaning is an add-on service. So If you requested Velux window cleaning during the quoting process, your ‘Welcome / Confirmation’ email will have stated that your quote includes Velux windows.
On the quote form we ask you to include only Velux windows that are reachable with our poles from ground level without the use of ladders. If when we come to clean we cannot reach your Velux from ground level, we will let you know and adjust your clean price accordingly.
Please keep in mind that Velux windows may not clean up to the same standard as other vertical windows and doors because we cannot apply any pressure to the glass during the cleaning process. The only pressure applied to the glass comes from the weight of the brush head and pole and gravity.
If you would like to clean inaccessible Velux windows yourself, we recommend that you spin the Velux window over and clean them from the inside. To view a short video which shows you how to spin a Velux window safely just click here to go to the Velux Cleaning video.”