I’m having building work done on my home so I need to postpone my window cleaning service. Shall I cancel my direct debit?

No, it’s much easier to leave it in place. Your Gocardless account can simply lie dormant until we need it again. We have to request payment manually for each clean, so while you are having building work done, we won’t be cleaning for you, and won’t be requesting any payments. (Please refer back to question 4 for more information on this).